Returns & Refunds Policy

Returns & Refunds Policy

Effective Date: 13 May 2025

Thank you for choosing Oh My Ink. We’re committed to making your self-expression experience fun, safe, and memorable — whether you're trying on tattoos with our AI-powered Try-On Machine or purchasing one of our premium temporary tattoos.

This Returns & Refunds Policy applies only to purchases made directly through our official Oh My Ink online store or vending machines. If you purchased OMI products through a third-party seller or at an event, please contact them directly regarding your return or refund.

1. Returns

If you are not completely satisfied with your purchase, please contact us at support@ohmy.ink within 30 days of receiving your item(s). To be eligible for a return:

  • Your item must be unused, unopened, and in resalable condition.
  • Items must be returned in their original packaging.
  • You must provide a receipt or proof of purchase.

Please note:

  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • We recommend using a trackable shipping method for your return.
  • All returns must be approved in advance by our customer support team.
  • Products can be replaced for free if the customer brings the defective item in person to the OMI concept store located in Man Yee Arcade, Central.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If your refund is approved:

  • It will be processed to your original method of payment.
  • Please note that original shipping fees are non-refundable.
  • Depending on your bank or payment provider, it may take several business days for the refund to reflect in your account.

In some cases, we may request photographs to help us assess product issues and process your refund more efficiently.

3. Exchanges

We only offer exchanges under the following circumstances:

  • The item is defective.
  • The item is damaged in transit.
  • The incorrect item was sent due to a fulfillment error on our end.

If you experience any of the above, please contact us immediately at support@ohmy.ink with your order number and photos of the issue. We will cover the cost of shipping for the exchange.

4. Change of Mind

Please note that we do not offer refunds or exchanges for:

  • Change-of-mind purchases
  • Incorrect size or product selection

As our products are personal-use hygiene items, they are non-returnable for health and safety reasons.

5. Custom and Bulk Orders

For custom or large event orders:

  • We offer a sample pack to check size and quality prior to final production.
  • Refunds are not available for custom or personalized orders unless they are damaged or defective.

6. Need Help?

If you have any questions, concerns, or need assistance with your order, please reach out to our customer support team at:

📧 support@ohmy.ink

We're here to help and will do our best to make things right.