OhMyInk Refund Policy

Effective Date: 1 August 2024

Thank you for your purchase from our website (the "Site"). This refund policy outlines the circumstances under which you may be eligible for a refund for the purchase of physical goods from our Site.

1. Refunds requested after 14 days of the received date may still be eligible for an OMI credit, though we do not accept refunds for orders that are over 30 days old. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2. You may be entitled to a refund under the following circumstances:

(i)Wrong item: If purchased goods are not as described.

(ii)Defective Goods: If purchased goods are damaged or significantly defective.

3. The following circumstances are excluded from eligibility for a refund:

(i) Change of Mind: We do not provide refunds for goods or services due to a change of mind or if you no longer want or need the purchased product or service.

(ii) Worn items: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

(iii) Unauthorized Use: We are not responsible for any unauthorized use of your account or goods purchased from our Site. It is your responsibility to keep your account credentials secure.

(iv) Sales item or Gift Card: we cannot accept returns on sale items or gift cards.

4. If you run into an issue with applying your temporary tattoo, reach out to us - it may be eligible for a one-time resend or OMI credits.

 

5. To request a refund, please contact our customer support team within 14 – 30 days from the date of purchase. You may be required to provide proof of purchase and evidence supporting your refund request. We will review your request and determine your eligibility for a refund based on the criteria outlined in this refund policy. Our team will take a look at your order and share the next steps with you.

6. If your refund request is approved, we will process the refund within a reasonable timeframe using the original payment method used for the purchase. Please note that it may take some time for the refunded amount to be reflected in your account or on your credit card statement, depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. From time to time, we may refuse a refund request if we find evidence of abuse.

8. In cases of refunds, please note that your original shipping charges will not be refunded.

9. If you have any questions, concerns, or requests regarding this refund policy or the handling of refund requests, please contact our customer support team at support@ohmy.ink.